Mallora is committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help. Return Eligibility To qualify for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please ensure the item is returned within 30 days of the delivery date. How to Initiate a Return To start a return, please email us at [email protected]. Provide your order number, a description of the item, and the reason for the return. Our customer service team will guide you through the process. Shipping Costs Customers are responsible for paying their own shipping costs for returning items, unless we agree otherwise due to product defects or errors on our part. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included. Processing Time Once your return is received and inspected, we will send you an email notification. If the return is approved, a refund will be processed to your original method of payment within 7-10 business days. Non-returnable Items Some items cannot be returned. These include:

• Gift cards
• Downloadable software products
• Personal care items

Exchanges If you need to exchange an item, please contact us via email. Exchanges are subject to stock availability. Damaged or Incorrect Items If you received a damaged or incorrect item, please email us immediately. We will work to resolve the issue promptly at no additional cost to you. Contact Us For any questions regarding returns or refunds, please reach out to our support team at [email protected]. We aim to respond within 48 hours. Thank you for choosing Mallora for your outdoor and travel needs.